To be proactive with a customer’s Next Best Action or identify the next Business Change Initiative, an interactive report is needed to help employees prioritise and collaborate, in a self-service environment. Achieving common customer centric outcomes.

The following reports can be easily and quickly created by leveraging your organisations current reporting technology or via a secure cloud environment.

The interactive report contains four key areas

  1. Proactive journey segments
  2. Journey metrics
  3. Call metrics
  4. Detail customer report summary

Watch the video to find out more

Easily identify and download customer profiles with Green, Amber and Red Journey segments, to action proactive customer management.