To be proactive with a customer’s Next Best Action or identify the next Business Change Initiative, an interactive report is needed to help employees prioritise and collaborate, in a self-service environment. Achieving common customer centric outcomes.
The following reports can be easily and quickly created by leveraging your organisations current reporting technology or via a secure cloud environment.
The interactive report contains four key areas
- Proactive journey segments
- Journey metrics
- Call metrics
- Detail customer report summary
Watch the video to find out more
Easily identify and download customer profiles with Green, Amber and Red Journey segments, to action proactive customer management.